Refund policy
90 days to decide. If SoftFall isn't right for your little one, you can return it within 90 days of delivery for a full refund of the item price.
How to start a return
- Email support@hyggles.com with your order number and the item(s) you'd like to return.
- We'll reply within 1 business day with the return address and instructions.
- Pack the item(s) securely and send them back with a tracked service. Please don't send items back without contacting us first.
Condition
Items can be returned used, as long as they are clean (washed per the care instructions), undamaged and complete with all straps and parts. The free knee-pad and grip-sock set doesn't need to be returned.
Return postage
Return postage is paid by the customer, unless the item arrived damaged, faulty or not what you ordered. In that case we cover it.
Damaged, faulty or wrong items
Contact us within 30 days of delivery with a photo of the problem. We'll send a free replacement or a full refund, your choice, and you won't need to send the item back unless we ask.
Refunds
Once your return arrives and is checked, we refund to your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping is free, so there are no shipping charges to deduct.
Bundles
You can return part of a bundle. The refund is the bundle price per item you paid (for example $24.50 for one backpack from a Buy 2 bundle).
Exchanges
Want a different design? Email us and we'll swap it once the original is on its way back.
Questions? Email support@hyggles.com.